Security & Trust
You Can Rely On
At ProcessPanda, the security of your data and the trust you place in our platform are our highest priorities. We are committed to protecting your information, ensuring compliance, and maintaining the highest standards of security across our systems.
Last updated: 24 September 2026
Data Security
Multi-layer protection for your data at rest and in transit.
Privacy First
Responsible handling of personal information in line with UK GDPR.
Compliance
Aligned with ISO standards and recognised security principles.
Reliability
Secure cloud infrastructure built for uptime and resilience.
Trust & Transparency
Clear practices you can rely on with confidence.
- 1. Our Commitment
- 2. Data Security
- 3. Data Privacy
- 4. Compliance & Standards
- 5. Infrastructure & Reliability
- 6. Access Control
- 7. Data Retention
- 8. Business Continuity
- 9. Monitoring & Protection
- 10. Customer Responsibilities
- 11. Third-Party Services
- 12. Contact Us
Built on trust.
We believe trust is built through transparency, reliability and continuous improvement.
1. Our Commitment
At ProcessPanda, the security of your data and the trust you place in our platform are our highest priorities.
We are committed to safeguarding the confidentiality, integrity and availability of customer information through secure operational practices, modern infrastructure and continuous improvement.
Our goal is to provide software platforms that businesses can rely on with confidence.
2. Data Security
ProcessPanda uses multiple layers of security designed to protect information both in transit and at rest.
These measures may include:
- Encrypted data transmission
- Secure hosting environments
- Firewall protection
- Access restrictions
- Authentication controls
- Secure backups
- Network segmentation
- Monitoring and vulnerability management
We continually review and improve our security measures as the platform evolves.
3. Data Privacy
We respect your privacy and are committed to handling personal data responsibly and transparently.
ProcessPanda processes information in accordance with applicable data protection laws including UK GDPR and other relevant privacy regulations.
We only collect information necessary to:
- provide services,
- improve user experience,
- support operational functionality,
- and fulfil legitimate business purposes.
4. Compliance & Standards
ProcessPanda is built with operational compliance in mind.
Our systems and processes are aligned with internationally recognised operational and security principles including:
- ISO 9001
- ISO 14001
- ISO 45001
- Information security best practices
- Workforce compliance management standards
We continually review our processes to support evolving customer and regulatory requirements.
5. Infrastructure & Reliability
ProcessPanda is hosted on secure and scalable cloud infrastructure designed to support reliability, resilience and business continuity.
Our infrastructure strategy focuses on:
- uptime,
- redundancy,
- secure data handling,
- disaster recovery,
- and operational continuity.
We aim to provide dependable access to our services while continuously improving platform resilience.
6. Access Control
Access to sensitive systems and customer information is restricted to authorised personnel only.
We implement role-based access controls and authentication measures designed to minimise unauthorised access and reduce operational risk.
Where appropriate, additional security layers such as multi-factor authentication may be implemented.
7. Data Retention
ProcessPanda retains customer and operational data only for as long as necessary to:
- provide services,
- meet contractual obligations,
- comply with legal requirements,
- and support legitimate operational needs.
Retention periods may vary depending on the type of data and customer agreements.
8. Business Continuity
We recognise the importance of operational continuity for our customers.
ProcessPanda maintains procedures designed to support:
- secure backups,
- service recovery,
- operational resilience,
- and incident response planning.
Our objective is to minimise disruption and support continuity of service wherever possible.
9. Monitoring & Protection
We monitor our systems and infrastructure to identify, manage and respond to potential security risks.
This may include:
- infrastructure monitoring,
- vulnerability management,
- security reviews,
- and operational audits.
Security is treated as an ongoing process rather than a one-time activity.
10. Customer Responsibilities
Customers also play an important role in maintaining security.
Customers are responsible for:
- protecting account credentials,
- managing authorised users,
- maintaining secure internal practices,
- and ensuring information uploaded to the platform is lawful and appropriately authorised.
11. Third-Party Services
ProcessPanda may integrate with trusted third-party providers including:
- cloud hosting services,
- communication platforms,
- analytics providers,
- payment systems,
- and operational integrations.
These providers are expected to maintain appropriate security and compliance standards.
12. Contact Us
If you have questions regarding security, privacy or data protection, please contact:
ProcessPanda Ltd
1 Knockduff Road
Newry
County Down
Northern Ireland
BT35 6LU
Email: contact@processpanda.ai
Partnerships: contact@processpanda.ai
